Deposits & Withdrawals Guide

How the Cashier Works

Your account balance is maintained in PHP and is clearly displayed using the ₱ symbol across the platform. All financial activities, including funding your account and requesting payouts, are managed within a single, unified cashier interface. It is important to understand that while deposits are processed as they are received, withdrawals are handled as review requests. This means every payout request undergoes a security check to ensure all account requirements are met before the funds are released to your chosen method.

Payment Categories in the Philippines

How to Deposit

1. 1

   Access Your Account

   Log in to your verified profile using your credentials to ensure funds are credited to the correct user.

2. 2

   Open the Cashier

   Navigate to the deposit section of the site or app to view the available funding options.

3. 3

   Select Payment Category

   Choose the category that suits you best from the available options listed in the cashier.

4. 4

   Enter Deposit Amount

   Input the amount you wish to deposit in PHP and review the details before proceeding.

5. 5

   Confirm Transaction

   Complete the payment through your app or the secure checkout page provided by the payment processor.

6. 6

   Verify Your Balance

   Check your account balance to confirm the funds have arrived. If not, please visit our Support page.

Why Payment Methods Must Be in Your Own Name

One of the most critical rules for successful payouts is that the payment method used must belong to the registered account holder. We strictly prohibit third-party payments; this means you cannot use a card or e-wallet belonging to a friend or family member. This policy is not mere red tape; it is a vital security measure designed to protect your funds from account takeover and fraudulent activity.

When you request a withdrawal, the system typically attempts to return funds to the original source. If the names on the payment account and the gaming account do not match, the payout will be blocked. Ensuring your payment details align with your registration info is the fastest way to guarantee a smooth withdrawal process.

How to Request a Withdrawal

1. 1

   Complete Verification

   Ensure your identity documents have been submitted and approved to avoid payout delays.

2. 2

   Settle Active Bonuses

   Check if you have any active bonuses; wagering requirements must be completed or bonuses settled before withdrawing.

3. 3

   Navigate to Cashier

   Open the cashier and switch to the withdrawal or payout tab.

4. 4

   Choose Payout Method

   Select the method you wish to use, preferably the one used for your last deposit.

5. 5

   Submit Your Request

   Enter the amount you wish to withdraw and confirm the request for review.

6. 6

   Track Status

   Monitor the progress of your request through the transaction history in your account profile.

Account Verification & Payouts

Account verification, often referred to as KYC, is the process of confirming that the person using the account is who they claim to be. Every regulated operator conducts this process to prevent money laundering, underage gambling, and identity theft. To make the experience seamless, we only require this verification once, rather than for every single transaction.

Typically, you will be asked to provide a clear photo of an official identity document, a recent document proving your residential address, and evidence that your chosen payment method is registered in your name. This ensures that winnings are sent to the correct person and prevents unauthorized access to your funds.

Pro Tip: We strongly recommend uploading all required documents before you initiate your first withdrawal. Ensure all four corners of the documents are visible and the images are well-lit. Completing this step proactively prevents the "pending" status that often occurs when verification is requested during the payout process.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, several factors can lead to a payout being held for review. If your withdrawal is not appearing in your account, it is likely due to one of the following:

• Verification Pending: Your identity documents may still be under review. Please ensure all uploads are clear and complete.
• Active Bonus Requirements: You may have a bonus that requires further wagering. Visit the Promotions page to check terms.
• Payment Mismatch: The payout method does not match the deposit method or the account holder's name.
• Incorrect Details: A typo in the account number or wallet address. Double-check your submitted information.
• External Checks: The receiving bank or provider may be conducting their own security checks.

If you believe there is an error, please contact our Support team. To speed up the process, have your User ID and a screenshot of the pending transaction ready.

Currency and Amount Displays

For the convenience of our players in the Philippines, the account currency is set to PHP, and the symbol ₱ is used throughout the interface. In cases where a chosen payment method operates in a different currency, the conversion is handled by the payment provider. The final amount shown on the confirmation screen before you authorize the transaction is the actual amount that will be deducted or credited to your account.

Staying in Control of Your Budget

Responsible gaming is at the core of our platform. We provide several tools to help you manage your spending, including the ability to set deposit limits. These limits can be configured within your account settings. Please be aware that while decreasing a limit usually takes effect quickly, increasing a limit may require a waiting period for security reasons.

We recommend deciding on a strict budget before you open the cashier, rather than adjusting your spending after a round. For more information on how to keep your gaming experience healthy, please visit our Responsible Gaming page.

Protecting Your Funds & Security

Your security is our priority. We encourage all players to use the security options available in their account settings, such as strong, unique passwords. Never share your login credentials or payment details with anyone. Always ensure you are making deposits through the official cashier on this domain.

Be vigilant: our team will never ask you to transfer money to a private person's account or provide your password via message. Any communication asking you to move funds outside of the official cashier should be treated as fraud and reported to our support team immediately.

Frequently Asked Questions